Terms & Conditions
Last Updated: May 20, 2026
1. Introduction
Welcome to Motronx. By booking our services through our platform (website or mobile app), you agree to comply with and be bound by the following Terms & Conditions and service guidelines. Please read them carefully.
2. Platform Ownership, Communication & Liability Disclaimer
Motronx is a technology platform developed and operated by Edone Solutions, a software development and technology services company. Edone Solutions is not a vehicle repair, servicing, maintenance, towing, or workshop operating company and does not directly perform mechanical repairs or maintenance services.
Motronx provides a digital platform that connects customers with independent mechanics, service providers, and partner workshops.
Motronx shall provide customer support, dispute resolution assistance, and service coordination only for bookings where payments are processed through the Motronx platform and all service-related communications, approvals, and transactions are conducted through Motronx's official channels.
If a customer chooses to communicate directly with a mechanic or service provider outside the Motronx platform, makes direct payments, negotiates pricing independently, approves additional work directly, or enters into any separate arrangement with a mechanic or service provider, such interactions shall be deemed outside the scope of Motronx services.
In such circumstances, the mechanic, workshop, or service provider shall be solely responsible for service quality, workmanship, warranties, pricing disputes, refunds, damages, delays, customer complaints, and all obligations arising from the service. To the maximum extent permitted by applicable law, Motronx and Edone Solutions shall not be liable for any dispute, loss, damage, claim, or service-related issue arising from direct dealings between customers and mechanics or service providers outside the Motronx platform.
3. Booking Terms & Inspection-Based Pricing
All bookings are subject to mechanic availability and location serviceability. A booking is confirmed once you receive a confirmation notification or SMS.
The prices listed on our platform are estimated standard rates. Final pricing is strictly determined based on the physical inspection of the vehicle by the assigned mechanic. Any additional repairs or replacement parts identified during servicing will require your explicit approval before proceeding.
4. Pickup & Drop Guidelines
For services involving pickup and drop, our representatives will inspect the vehicle before taking custody. Customers must ensure no personal or valuable items are left in the vehicle. Motronx is not responsible for pre-existing damages recorded during the initial inspection. Customers must also ensure sufficient fuel for vehicle transit to partner workshops.
5. Mechanic & Service Disclaimer
Motronx operates as an aggregator platform connecting customers with background-verified, independent mechanics and partner workshops. While we enforce strict quality standards, actual repair services are rendered by independent professionals. Motronx is not liable for latent defects or pre-existing hidden damages not apparent prior to vehicle dismantling.
6. Emergency & Roadside Assistance
Emergency breakdown and roadside support services are subject to mechanic availability and local traffic conditions. While emergency requests are prioritized, exact arrival times cannot be guaranteed. Emergency roadside support is limited to quick fixes, jump-starts, flat tire support, and towing arrangements to a partner workshop.
7. Customer–Mechanic Communication & Liability
Motronx acts solely as a technology platform connecting customers with independent mechanics and service providers.
Once a booking is assigned, all repair work, service quality, timelines, pricing discussions, and technical recommendations are the responsibility of the assigned mechanic or service provider.
Where payments are made directly to the mechanic or service provider and not to Motronx, the mechanic or service provider shall be solely responsible for service execution, workmanship, warranty obligations, pricing disputes, refunds, and customer claims arising from such transactions.
Motronx will assist in resolving disputes only when all communication, approvals, payments, and service-related discussions are conducted through the Motronx platform or official support channels.
If a customer chooses to communicate, negotiate, approve additional work, make direct payments, or enter into separate arrangements with the mechanic outside of Motronx after the initial connection, Motronx shall not be responsible for any service issues, delays, workmanship defects, pricing disputes, warranty claims, damages, losses, or disagreements arising from such direct interactions.
By using the platform, customers acknowledge and agree that any direct engagement with a mechanic outside the Motronx-managed process is undertaken at their own risk.
8. Delays & Limitation of Liability
While we strive for prompt execution, service delays may occur due to traffic, severe weather, or parts availability. Motronx and Edone Solutions’ maximum liability in any dispute is strictly limited to the total platform service fee received for the booking.