Mechanic Partner Agreement & Code of Conduct

Last Updated: May 20, 2026 • Platform Provider: Edone Solutions

1. Independent Contractor Status

The Mechanic / Service Partner operates strictly as an independent contractor and not as an employee, agent, franchisee, or joint venture partner of Motronx or Edone Solutions. This Agreement does not create an employment relationship under any labor laws.

2. Service Partner Responsibilities & Obligations

The Mechanic is fully and solely responsible for:

• Delivering professional repair, maintenance, and vehicle inspection services with high workmanship.
• Honoring the standard 30-day labor and service warranty on all eligible repairs performed.
• Handling customer feedback, complaints, and warranty rectifications promptly without extra labor charges.
• Bearing full financial and legal liability for any damages caused to the vehicle during transit, pickup, repair, test drives, or servicing.
• Complying with all applicable local road traffic, motor vehicle, labor, and safety regulations.

3. Mandatory Documentation & Onboarding Requirements

Prior to activation on the Motronx platform, the Mechanic must submit valid and verifiable copies of:

• Aadhaar Card: Proof of identity and residential address.
• PAN Card: Tax identification & financial verification.
• Driving License: Valid commercial / two-wheeler driving license for pickup and test rides.
• Bank Details: Passbook copy or cancelled cheque for direct payout processing.
• Selfie / Photo: Clear recent photograph for partner ID verification.
• Address Proof: Utility bill or workshop registration proof.
• Executed Signature: Digital or physical signature acknowledging this Agreement.

4. Non-Bypassing & Customer Data Confidentiality

Mechanics are strictly prohibited from soliciting, poaching, or attempting to take Motronx customers offline to bypass the platform. Customer contact details provided for bookings must be kept strictly confidential and used solely for fulfilling assigned services. Misuse, unauthorized commercial solicitation, or sharing of customer data is strictly illegal and subject to immediate termination and legal prosecution.

5. Professional Conduct & Standard Warranty

Mechanics must maintain polite, respectful, and professional behavior during all customer interactions, doorstep visits, and communications. Mechanics agree to honor all warranty commitments promised to customers for completed services.

6. Direct Payments & Transaction Liability

Where payments are collected directly from the customer by the mechanic (whether in cash or via direct UPI), the mechanic or service provider assumes sole legal responsibility for service quality, workmanship, warranty obligations, pricing disputes, refunds, and all customer claims arising from such transactions. Motronx and Edone Solutions carry no liability for direct offline transactions.

7. Platform Right of Suspension & Termination

Motronx and Edone Solutions reserve the absolute right to immediately suspend, deactivate, or permanently ban any mechanic or service partner from the platform without prior notice for:

• Substandard service execution or poor workmanship.
• Fraudulent billing, overcharging, or charging for unperformed repairs.
• Verbal, physical, or behavioral misconduct towards customers or platform staff.
• Performing fake repairs or using counterfeit / substandard spare parts.
• Repeated customer complaints, policy violations, or attempt to bypass platform bookings.

8. Indemnity Clause (Legal Defense & Protection)

The Mechanic agrees to defend, indemnify, and hold harmless Motronx, Edone Solutions, its directors, officers, employees, and platform operators from and against any and all claims, liabilities, damages, losses, customer disputes, legal actions, court penalties, or expenses (including reasonable attorney fees) arising out of or resulting from:

• The Mechanic’s service execution, negligence, or willful misconduct.
• Defective workmanship, vehicle damage, or warranty disputes.
• Violation of applicable traffic, motor vehicle, or consumer protection laws.
• Direct arrangements or payment transactions made outside the Motronx platform.